1. Privacy Policy:

We are committed to protecting your personal information and ensuring that your data is handled securely and responsibly. This policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect
We may collect the following information:

  • Full name and contact details
  • Email address and phone number
  • Identification documents for verification
  • Transaction and account activity
  • Device and login information

This information is required to provide secure account services and maintain platform integrity.

How We Use Your Information
Your information is used to:

  • Create and manage your account
  • Verify your identity (KYC verification)
  • Process deposits and withdrawals
  • Improve platform performance
  • Provide customer support
  • Maintain platform security

We do not sell or share personal information with third parties except where required by law.

Data Protection
We use modern security systems to protect your information including:

  • Encrypted data storage
  • Secure login systems
  • Identity verification
  • Activity monitoring

These measures help protect your account and personal information from unauthorized access.

2. Terms and Conditions

By using our platform, you agree to comply with the following terms.

  • Account Requirements
  • Users must be at least 18 years old
  • All information provided must be accurate
  • Users are responsible for account security

Platform Usage
Users agree not to:

  • Provide false information
  • Attempt unauthorized access
  • Use the platform for illegal activities
  • Submit fraudulent documents

We reserve the right to suspend or terminate accounts that violate these rules.

3. Trading Risk Disclosure

Cryptocurrency trading involves risk and market prices may fluctuate significantly.

Important Risk Information

  • Digital asset markets are volatile
  • Returns are not guaranteed
  • Market conditions may affect performance
  • Past results do not guarantee future outcomes

Users should only participate with funds they can responsibly manage.

4. Deposit Policy

Users can fund their accounts using approved payment methods supported on the platform.
Deposit Rules

  • Deposits must be made from verified accounts
  • Transactions must be confirmed before activation
  • Incorrect payments may delay processing

All deposits are recorded in the user dashboard.

5. Withdrawal Policy

Users may request withdrawals through their account dashboard.
Withdrawal Conditions

  • Withdrawal requests must be submitted through the platform
  • Identity verification may be required
  • Processing times may vary depending on network conditions

Approved withdrawals are processed securely.

6. Refund Policy

Due to the nature of cryptocurrency trading, completed transactions and activated trading plans are generally non-refundable.
Refund requests may only be considered if:

  • A transaction error occurred
  • The plan has not been activated
  • There is a verified technical issue

Approved refunds may take 5–10 business days to process.

7. AML / KYC Policy

To maintain platform security and prevent fraud, we follow strict Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.

Verification Requirements
Users may be required to provide:

  • Government-issued ID
  • Proof of address
  • Accurate personal information

Monitoring
We monitor transactions to detect:

  • Suspicious activity
  • Fraud attempts
  • Unauthorized access

Accounts involved in suspicious activities may be suspended.

8. Account Security Policy

Users are responsible for protecting their login information.
Security Recommendations

  • Use strong passwords
  • Do not share login details
  • Enable security verification if available

We are not responsible for losses caused by unauthorized access due to user negligence.

9. Policy Update

We reserve the right to update or modify these policies at any time.
Changes will be published on this page and become effective immediately after posting.

10. Contact Information

If you have questions about our policies, please contact us:

  • Email - support@profivantacapital.com
  • Address - Suite 5, 7th Floor 50 Broadway, London, United Kingdom, SW1H 0DB